No suction at the upholstery tool or hose, but floorhead suction seems normal

Safety first: Unplug the unit before attaching or detaching tools.

• Check tool connection: Ensure the hose is fully inserted into the accessory port until it clicks. A loose connection will cause loss of suction.
• Inspect port for blockages: Remove the hose and look into the accessory port. Use a torch to check for debris. Clear any obstruction with a flexible brush or blunt rod.
• Operate diverter: If your model has a floor/tool suction selector, move it several times to free a stuck diverter flap. Ensure it is firmly set to the tool position.
• Check seals: Inspect the rubber seal around the accessory port and hose end. If torn or flattened, replace the seal to restore airtight connection.
• Test with another tool: If possible, try a different VAX Platinum tool to rule out a blocked upholstery nozzle.