VAX Platinum Carpet Cleaners Error Codes

E1

Carpet cleaner will not power on, display shows E1 or power icon flashing

Main Power Input / Thermal Cut-Out Trip

E10

Display shows E10, machine will not start cleaning cycle

Internal Communication / PCB Fault

E2

Motor attempts to start then stops, display shows E2 or motor icon flashing

Motor Overload / Stalled Brushbar Protection

E3

Brushbar will not rotate, brush indicator or E3 error on display, suction still works

Brushbar Drive Fault

E4

No water spraying from the floorhead, pump icon or E4 error displayed

Solution Pump / Flow Sensor Fault

E5

Dirty water tank full indicator on, E5 error, suction stops even though tank is not full

Dirty Water Tank Full Sensor / Float Switch Fault

E6

Overheat warning or E6 error appears, machine shuts down during use

Thermal Overload / Blocked Airflow

E7

Handle trigger not responding, no solution spray, E7 or trigger icon error

Trigger Switch / Control PCB Fault

E8

LEDs flashing and unit beeps when trying to start, E8 error on some models

Tilt / Safety Sensor Fault

E9

Heated cleaning mode not working, heater icon flashing or E9 error

Inline Heater / Temperature Sensor Fault

Symptom

Brushbar makes loud grinding or rattling noise during operation

Brushbar Bearing / Gearbox Wear

Symptom

Carpet cleaner powers on but has very weak suction at the floorhead

Restricted Suction Path / Air Leak

Symptom

Carpet remains very wet after multiple passes, poor water pickup

Insufficient Extraction / Airflow Loss at Nozzle

Symptom

Clean water leaks from underneath the machine when the tank is installed

Clean Water Tank Valve / Seal Leak

Symptom

Clean water tank difficult to remove or install, feels stuck

Tank Latch / Alignment Issue

Symptom

Dirty water leaking from the sides or back of the dirty water tank during use

Dirty Water Tank Seal Failure

Symptom

Dirty water tank difficult to latch, or pops out during use

Tank Latch Wear / Misalignment

Symptom

Foam building up excessively in the dirty water tank

Excessive Detergent / Foam Control Failure

Symptom

Handle feels loose or wobbly when moving the machine

Handle Fixing / Pivot Wear

Symptom

Hose has no suction but floorhead works normally

Hose Blockage or Split

Symptom

LED indicators on the control panel flicker or do not light consistently

Control Panel / Power Supply Instability

Symptom

Machine is unusually loud compared to normal operation

Motor Bearing Wear / Air Leak

Symptom

Machine leaves streaks or lines of dirt on the carpet

Uneven Brush Cleaning / Blocked Nozzles

Symptom

Machine leaves wheel marks or scuffs on delicate flooring around carpets

Wheel / Chassis Marking

Symptom

Machine shuts off intermittently during use without showing an error code

Intermittent Power / Thermal Trip

Symptom

Machine trips the household circuit breaker or blows fuse when switched on

Electrical Short / Overcurrent

Symptom

Machine vibrates excessively or feels unstable while cleaning

Brushbar Imbalance / Wheel or Chassis Issue

Symptom

Musty or foul odour from the machine or carpet after cleaning

Bacterial Growth in Tanks / Hoses

Symptom

No solution spray from the floorhead but spray works from the hose tool

Floorhead Spray Manifold Blockage

Symptom

No suction at the upholstery tool or hose, but floorhead suction seems normal

Accessory Port / Diverter Blockage

Symptom

Solution not mixing correctly, either too strong or too weak despite correct dosing

Solution Mixing / Dosing Issue

Symptom

Solution sprays continuously even when trigger is released

Stuck Solution Valve / Trigger Mechanism

Symptom

Strong burning smell from the machine during use

Overheating Motor or Slipping Belt

Symptom

Trigger feels loose or does not spring back, making it hard to control solution flow

Trigger Mechanism Wear

Symptom

Upholstery tool sprays but does not pick up dirty water

Tool Suction Loss / Air Leak