Machine leaks water under the unit onto the counter

Safety first: Unplug the machine immediately and do not operate it while leaking. Risk of electric shock and internal damage.

Step 1 – External checks:

• Remove and empty the drip tray and water tank; dry the area.
• Refill the tank and observe if water leaks without the machine running (tank or tank seal issue).

Step 2 – Internal inspection (advanced):

• Remove the housing (unplug first).
• Visually inspect all hoses, connectors, and the thermoblock while running a rinse cycle.
• Look for drips or sprays of water.

Step 3 – Replace leaking components:

• Replace cracked hoses and worn O-rings with heat-resistant food-grade parts.
• If the thermoblock or ceramic valve body is cracked or corroded, replace the entire assembly.

Note: Because leaks can damage electronics, consider professional service if you are not experienced.