Brush roll keeps stopping on carpets but works on hard floors

Safety first: Turn OFF the vacuum before working on the nozzle.

• Step 1 – Clean brush roll: Remove the brush roll and clear all hair and fibres from bristles and end caps.
• Step 2 – Check bearings: Spin the brush roll by hand. If it does not spin freely, replace the brush roll assembly.
• Step 3 – Adjust usage: Use a lower power mode or a non-motorised nozzle on very thick or shaggy carpets to reduce load.
• Step 4 – Test on different surfaces: If the brush stops only on one particular rug, the pile may be too deep for the motorised head.
• Step 5 – If brush still stalls easily on normal carpets: The brush motor may be weak or failing. Replace the motorised nozzle.