Amazon Basics
Brush Drive Failure
Brush roll does not spin, but suction is normal
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken drive belt (if belt-driven), Failed brush motor, Disconnected wiring in floor head, Faulty brush on/off switch on handle
How to Fix / Troubleshooting
Safety first: Remove the battery and detach the floor head.
Step-by-step checks:
- 1. Check for jams: Remove the brush roll and clear all debris. Ensure it spins freely.
- 2. Inspect drive system: If your Amazon Basics head uses a belt, check for a snapped or stretched belt and replace if necessary. If it is direct-drive, inspect the motor shaft for damage.
- 3. Test motor function: With the head connected and battery installed, briefly power on and look for motor movement (keep fingers clear). If the motor does not turn and there is no sound, it may be failed.
- 4. Verify brush switch: If your model has a brush on/off button, toggle it several times to ensure it is not stuck.
When to stop: If the brush still does not spin, replace the motorized floor head or have the internal motor and wiring serviced.
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Repair Difficulty
Medium
3/5
Required Part
Motorized Floor Brush Head
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