Amazon Basics
Amazon Basics Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Cordless vacuum will not power on; battery LEDs remain off even after charging
Main Battery Pack Communication Failure
E10
Vacuum will not start; LEDs show E10 or ten flashes; unit was recently washed or exposed to moisture
Moisture / Water Ingress Detected
E11
Vacuum runs but battery indicator behaves erratically; E11 code appears and runtime is much shorter than normal
Battery Temperature Sensor Fault
E12
Vacuum will not start; E12 or twelve flashes; unit was stored for a long time without use
Deep Discharge / Battery Lockout
E2
Cordless vacuum shuts off within seconds of starting; battery LEDs flash and unit beeps
Battery Overcurrent / Short Circuit Protection
E3
Cordless vacuum stops and displays E3 or flashes three times; suction drops suddenly during use
Overheat Protection – Main Motor
E4
Brush head motor does not spin; E4 code or four blinking LEDs when floor head is attached
Brush Motor Overload / Jam Protection
E5
Battery indicator flashes rapidly while charging; vacuum will not accept charge
Battery Pack Overvoltage / Charger Fault
E6
Vacuum runs only in low power; switching to high power causes immediate shutdown and E6 indication
High-Power Mode Overcurrent / Power Stage Fault
E7
LEDs show E7 pattern; vacuum will not start and may beep repeatedly after a drop or impact
Internal Sensor / IMU Error (Tilt or Impact Sensor Fault)
E8
Vacuum displays E8 or eight blinking LEDs; suction is weak and motor sounds strained
Airflow Restriction / Blockage Detected
E9
Vacuum powers on but immediately shuts off with E9; strong burning smell may be present
Motor Overload / Shorted Motor
Symptom
Attachments (crevice tool, mini motorized head) do not receive power or spin
Accessory Power Supply Failure
Symptom
Brush roll does not spin, but suction is normal
Brush Drive Failure
Symptom
Charger LED flashes red or shows error when battery is inserted (no specific code on vacuum)
Charger-Battery Communication Fault
Symptom
Cordless vacuum has very weak suction even though the motor sounds normal
Air Leak / Blocked Filters
Symptom
Dust escapes from the vacuum and fine powder appears around the unit during use
Filtration / Sealing Failure
Symptom
LED battery indicator does not match actual runtime (e.g., shows full but dies quickly)
Battery Gauge Calibration Error
Symptom
Mini motorized pet tool stalls easily or stops under light pressure
Accessory Brush Overload
Symptom
Vacuum body becomes very hot to the touch during normal use
Main Motor Overheating
Symptom
Vacuum cannot stand in its wall mount or docking station securely
Docking / Mounting Alignment Issue
Symptom
Vacuum continues to run for a few seconds after releasing the trigger (or stops abruptly when it should ramp down)
Control Logic / Switch Debounce Issue
Symptom
Vacuum emits a burning smell from the brush head but still runs
Brush Motor Overheating
Symptom
Vacuum handle or trigger feels loose and sometimes does not respond
Mechanical Trigger / Switch Wear
Symptom
Vacuum intermittently shuts off when moved or tilted; comes back on when handle is jiggled
Intermittent Power Connection
Symptom
Vacuum leaves lines of debris behind and does not pick up well from carpets
Brush Roll / Floor Head Performance Issue
Symptom
Vacuum loses suction only when using the wand; suction is normal when tools are attached directly to the main body
Partial Blockage or Leak in Wand
Symptom
Vacuum makes a chirping or squealing noise from the main body when starting
Motor Bearing Wear
Symptom
Vacuum makes a high-pitched whistling noise during use
Air Leak at Seals or Cracked Housing
Symptom
Vacuum makes loud grinding or rattling noise from the brush head
Brush Roll Bearing Failure
Symptom
Vacuum occasionally gives a static shock when touched during use
Static Electricity Buildup
Symptom
Vacuum produces an unpleasant or musty odor during operation
Odor Contamination in Filters and Dust Path
Symptom
Vacuum runs for only a few minutes on a full charge before shutting off
Battery Capacity Degradation
Symptom
Vacuum shuts off when the dust bin is nearly full, even before reaching the max line
Cyclone / Bin Airflow Restriction
Symptom
Vacuum vibrates excessively or feels unbalanced in the hand
Mechanical Imbalance in Brush Roll or Motor Fan
Symptom
Vacuum will not turn on at all; no lights, no sound
No Power / Dead Unit
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Cordless vacuum will not power on; battery LEDs remain off even after charging
|
Main Battery Pack Communication Failure | View Details |
| E10 |
Vacuum will not start; LEDs show E10 or ten flashes; unit was recently washed or exposed to moisture
|
Moisture / Water Ingress Detected | View Details |
| E11 |
Vacuum runs but battery indicator behaves erratically; E11 code appears and runtime is much shorter than normal
|
Battery Temperature Sensor Fault | View Details |
| E12 |
Vacuum will not start; E12 or twelve flashes; unit was stored for a long time without use
|
Deep Discharge / Battery Lockout | View Details |
| E2 |
Cordless vacuum shuts off within seconds of starting; battery LEDs flash and unit beeps
|
Battery Overcurrent / Short Circuit Protection | View Details |
| E3 |
Cordless vacuum stops and displays E3 or flashes three times; suction drops suddenly during use
|
Overheat Protection – Main Motor | View Details |
| E4 |
Brush head motor does not spin; E4 code or four blinking LEDs when floor head is attached
|
Brush Motor Overload / Jam Protection | View Details |
| E5 |
Battery indicator flashes rapidly while charging; vacuum will not accept charge
|
Battery Pack Overvoltage / Charger Fault | View Details |
| E6 |
Vacuum runs only in low power; switching to high power causes immediate shutdown and E6 indication
|
High-Power Mode Overcurrent / Power Stage Fault | View Details |
| E7 |
LEDs show E7 pattern; vacuum will not start and may beep repeatedly after a drop or impact
|
Internal Sensor / IMU Error (Tilt or Impact Sensor Fault) | View Details |
| E8 |
Vacuum displays E8 or eight blinking LEDs; suction is weak and motor sounds strained
|
Airflow Restriction / Blockage Detected | View Details |
| E9 |
Vacuum powers on but immediately shuts off with E9; strong burning smell may be present
|
Motor Overload / Shorted Motor | View Details |
| – |
Attachments (crevice tool, mini motorized head) do not receive power or spin
|
Accessory Power Supply Failure | View Details |
| – |
Brush roll does not spin, but suction is normal
|
Brush Drive Failure | View Details |
| – |
Charger LED flashes red or shows error when battery is inserted (no specific code on vacuum)
|
Charger-Battery Communication Fault | View Details |
| – |
Cordless vacuum has very weak suction even though the motor sounds normal
|
Air Leak / Blocked Filters | View Details |
| – |
Dust escapes from the vacuum and fine powder appears around the unit during use
|
Filtration / Sealing Failure | View Details |
| – |
LED battery indicator does not match actual runtime (e.g., shows full but dies quickly)
|
Battery Gauge Calibration Error | View Details |
| – |
Mini motorized pet tool stalls easily or stops under light pressure
|
Accessory Brush Overload | View Details |
| – |
Vacuum body becomes very hot to the touch during normal use
|
Main Motor Overheating | View Details |
| – |
Vacuum cannot stand in its wall mount or docking station securely
|
Docking / Mounting Alignment Issue | View Details |
| – |
Vacuum continues to run for a few seconds after releasing the trigger (or stops abruptly when it should ramp down)
|
Control Logic / Switch Debounce Issue | View Details |
| – |
Vacuum emits a burning smell from the brush head but still runs
|
Brush Motor Overheating | View Details |
| – |
Vacuum handle or trigger feels loose and sometimes does not respond
|
Mechanical Trigger / Switch Wear | View Details |
| – |
Vacuum intermittently shuts off when moved or tilted; comes back on when handle is jiggled
|
Intermittent Power Connection | View Details |
| – |
Vacuum leaves lines of debris behind and does not pick up well from carpets
|
Brush Roll / Floor Head Performance Issue | View Details |
| – |
Vacuum loses suction only when using the wand; suction is normal when tools are attached directly to the main body
|
Partial Blockage or Leak in Wand | View Details |
| – |
Vacuum makes a chirping or squealing noise from the main body when starting
|
Motor Bearing Wear | View Details |
| – |
Vacuum makes a high-pitched whistling noise during use
|
Air Leak at Seals or Cracked Housing | View Details |
| – |
Vacuum makes loud grinding or rattling noise from the brush head
|
Brush Roll Bearing Failure | View Details |
| – |
Vacuum occasionally gives a static shock when touched during use
|
Static Electricity Buildup | View Details |
| – |
Vacuum produces an unpleasant or musty odor during operation
|
Odor Contamination in Filters and Dust Path | View Details |
| – |
Vacuum runs for only a few minutes on a full charge before shutting off
|
Battery Capacity Degradation | View Details |
| – |
Vacuum shuts off when the dust bin is nearly full, even before reaching the max line
|
Cyclone / Bin Airflow Restriction | View Details |
| – |
Vacuum vibrates excessively or feels unbalanced in the hand
|
Mechanical Imbalance in Brush Roll or Motor Fan | View Details |
| – |
Vacuum will not turn on at all; no lights, no sound
|
No Power / Dead Unit | View Details |
No matching codes found
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