Amazon Basics
Filtration / Sealing Failure
Dust escapes from the vacuum and fine powder appears around the unit during use
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Possible Causes
Damaged or missing HEPA filter, Filter not seated correctly, Cracked dust bin, Torn pre-motor filter
How to Fix / Troubleshooting
Safety first: Turn OFF and remove the battery before opening filter compartments.
Step-by-step checks:
- 1. Check HEPA filter: Remove the exhaust/HEPA filter and inspect for tears, holes, or missing seals. Replace if damaged.
- 2. Verify filter seating: Reinstall the HEPA and pre-motor filters, ensuring they sit flat and the covers latch securely.
- 3. Inspect dust bin: Look for cracks or gaps in the bin and lid. Replace the bin if it is damaged.
- 4. Avoid overfilling: Empty the bin before it reaches the max fill line to prevent dust from bypassing the cyclone.
When to stop: If dust still leaks with new filters and intact bin, internal seals may be compromised and require service.
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Repair Difficulty
Very Easy
1/5
Required Part
HEPA Exhaust Filter
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