Vacuum runs but motorized tools on the wand do not power; some models show a wand or connection icon.

Safety: Remove the battery before inspecting electrical contacts.

• Inspect contacts: Look at the metal contacts on the main body, wand ends, and cleaner head. Clean gently with a dry cloth.
• Check for damage: Look for bent pins, melted plastic, or corrosion. Slightly bent pins can sometimes be carefully straightened with non‑metallic tools.
• Test continuity: If you have a multimeter and skills, test continuity through the wand’s power rails. Replace the wand if open circuit is found.
• Swap components: If possible, test with another wand or head to isolate whether the fault is in the wand, head, or main body.
• Replace faulty part: Replace the damaged wand or main body connector assembly as needed. Main body connector repair typically requires professional service.