Safety: Remove the battery before working on the cleaner head.

Change mode: Switch to Eco/Normal mode to reduce suction and brush torque on deep carpets.
Inspect wheels and soleplate: Remove debris from wheels and check the soleplate for sticky residue; clean with a damp cloth and dry.
Use appropriate head: On very deep or delicate carpets, use a non‑motorized head or a head with softer bristles.
Check for height adjustment: Some heads self‑adjust; ensure the mechanism is not jammed with debris.

Vacuum is difficult to push on carpet; head seems to stick or drag.

Possible Causes