Vacuum cannot stand securely on the wall mount; it falls or does not latch properly.

Safety first: Ensure the vacuum is not on the mount while adjusting it. Use appropriate wall anchors.

Steps to try:

• Check installation: Verify the wall mount is installed at the height and orientation specified in the Eureka manual.
• Tighten screws: Ensure all mounting screws are tight and the bracket is flush with the wall.
• Inspect latch surfaces: Look at the hooks or slots on both the mount and vacuum. Replace the mount if cracked or deformed.
• Use correct anchors: If mounted in drywall, use proper wall anchors to prevent loosening over time.