Vacuum stops during use, red fault light and E2 indication, motor will not restart until cooled

Safety first: Switch OFF the vacuum and remove the battery pack before inspecting for blockages.

Step-by-step:

• 1. Allow cooling: Let the machine sit for at least 30 minutes with the battery removed so the motor thermal cut‑out can reset.
• 2. Check the floor nozzle: Remove the Henry cordless floor head. Inspect the brush opening and air channel for hair, string, or debris. Cut away wrapped hair with scissors and pull out any blockages.
• 3. Inspect the wand and hose: Detach the wand and hose from the main body. Look through them against a light source. Use a broom handle or flexible rod to gently push out any clogs. Do not puncture or crush the hose.
• 4. Clean the pre‑motor filter: Open the dust container, remove the dust bin and lift out the pre‑motor filter (often a pleated or fabric filter). Tap it gently outdoors to remove dust. If the manual allows, rinse with lukewarm water only and let it dry completely (24 hours) before refitting.
• 5. Check motor vents: Inspect the motor housing vents on the Henry cordless body for lint or dust build‑up. Brush or vacuum them clear.
• 6. Test again: Reassemble, refit the fully charged battery, and run the vacuum. Use lower power mode for long runs to reduce heat build‑up.

When to stop: If E2 recurs quickly with clean filters and clear airflow, the motor or thermal sensor may be failing. Contact a service technician; continued use may damage the motor.