Henry Intermittent Electrical Connection

Vacuum intermittently cuts out when the wand or handle is moved

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Loose battery contacts, Broken wire in handle, Damaged wiring in wand or floor head neck, Loose connector on control PCB

How to Fix / Troubleshooting

Safety first: Remove the battery pack before inspecting connectors. Do not operate the vacuum with exposed wiring.

Step-by-step:

  • 1. Check battery fit: Reinsert the battery firmly until it clicks. Gently tug to ensure it is secure.
  • 2. Wiggle test: With the battery fitted and the vacuum running, gently move the handle, wand, and hose. If the motor cuts out when a particular section is moved, that area likely has a broken wire or loose connection.
  • 3. Inspect visible wiring: Look at the cable where it enters the floor head neck and handle. If the insulation is cracked or the cable is kinked, stop using the vacuum.

Internal wiring repairs require opening the unit and should be carried out by a technician. Continued use with intermittent connections can cause arcing and further damage.

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Repair Difficulty

Hard 4/5

Required Part

Internal Wiring Harness
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