Henry Tool‑Specific Blockage or Air Leak

Vacuum runs but there is a noticeable loss of suction only when using certain tools

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Possible Causes

Blocked crevice tool or upholstery nozzle, Cracked accessory, Worn tool‑to‑wand seal, Debris lodged in small turbo tool (if fitted)

How to Fix / Troubleshooting

Safety first: Remove the battery pack before clearing blockages from tools.

Step-by-step:

  • 1. Test base suction: Check suction at the end of the wand without any tool. If strong, the issue is with the tool.
  • 2. Inspect tools: Look through each tool for blockages and remove debris.
  • 3. Check seals: Ensure the rubber seals or collars on tools are intact and not split.
  • 4. Turbo tool (if supplied): Open the mini turbo tool and clean the small brush bar and air channels.
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Repair Difficulty

Very Easy 1/5

Required Part

Accessory Tool (Crevice/Upholstery/Turbo Tool)
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