E15
Philips
Impact / Safety Lockout
Cordless vacuum shows E15 and the unit will not power on after a drop or impact
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Triggered internal impact sensor, Dislodged battery connector, Cracked main PCB, Broken power switch assembly
How to Fix / Troubleshooting
Safety first: If the vacuum was dropped from a height, inspect the housing for cracks and do not use it if the battery is damaged or leaking.
- Step 1 – Visual inspection: Check for visible cracks, gaps, or misalignment in the housing, especially near the battery compartment and handle.
- Step 2 – Reseat battery: Remove and reinstall the battery pack to ensure a solid connection.
- Step 3 – Attempt reset: Leave the battery removed for 10 minutes, then reinstall and try powering on again.
- Step 4 – Check power switch: Press the power button repeatedly and feel for normal travel and click. A broken switch may feel loose or stuck.
- Step 5 – Professional service: If E15 remains, internal structural or PCB damage is likely. Do not continue to force operation; have the unit inspected and repaired by a Philips service center.
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Repair Difficulty
Hard
4/5
Required Part
Power Switch Assembly
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