Philips
Philips Cordless Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Cordless vacuum will not turn on, battery icon flashes once then turns off
Battery Pack Protection Trip / Undervoltage Lockout
E10
Cordless vacuum shows E10 and runs only for a few seconds before shutting off
Battery Capacity / Cell Imbalance Error
E11
Cordless vacuum shows E11 and the handheld unit will not detect the extension tube or floor nozzle
Accessory Detection / Hall Sensor Fault
E12
Cordless vacuum shows E12 and suction motor does not start, but lights and display work
Motor Drive Circuit Fault
E13
Cordless vacuum shows E13 and the unit randomly restarts or shuts off when moved
Internal Connection / Shock Sensor Fault
E14
Cordless vacuum shows E14 and the display or indicator LEDs flicker or do not show battery level correctly
Display / LED Driver Fault
E15
Cordless vacuum shows E15 and the unit will not power on after a drop or impact
Impact / Safety Lockout
E2
Cordless vacuum stops shortly after starting, battery icon full but unit shuts down with E2
Battery Overcurrent / Short-Circuit Protection
E3
Cordless vacuum shows E3 and will not start; sometimes starts then stops within seconds
Motor Overheating Protection
E4
Cordless vacuum displays E4 and the motorized floor nozzle does not spin
Brush Motor Overload / Stall Detection
E5
Cordless vacuum shows E5 and shuts down when switching to Turbo/Max mode
High-Current Mode Overload / Turbo Mode Fault
E6
Cordless vacuum shows E6 and will not charge on the dock
Charging Fault / Charger Communication Error
E7
Cordless vacuum displays E7 and the LED headlight on the floor nozzle does not work
Accessory Communication / LED Circuit Fault
E8
Cordless vacuum shows E8 and suction is very weak even with clean bin
Airflow Sensor Fault / Blocked Air Path Detection
E9
Cordless vacuum beeps and shows E9; unit will not start after being stored in a cold or hot environment
Battery Temperature Out of Range
Symptom
Brush roll in floor nozzle does not spin, but suction is present
Brush Drive Failure
Symptom
Cordless vacuum accessories (crevice tool, mini turbo brush) lose suction or fall off easily
Accessory Fit / Seal Wear
Symptom
Cordless vacuum battery indicator shows full but runtime is inconsistent
Battery Gauge Calibration Error
Symptom
Cordless vacuum cannot stand properly on its charging stand or wall mount
Docking / Mounting Misalignment
Symptom
Cordless vacuum dust container does not latch properly and may fall off
Dust Bin Latch Failure
Symptom
Cordless vacuum dust container door opens by itself during use, spilling debris
Bottom Flap Latch Wear
Symptom
Cordless vacuum emits a burning smell during or after use
Overheating / Electrical Insulation Breakdown
Symptom
Cordless vacuum emits a musty or unpleasant odor from exhaust
Contaminated Filters / Dust Bin
Symptom
Cordless vacuum extension tube will not lock into place or detaches easily
Tube Locking Mechanism Failure
Symptom
Cordless vacuum handle or trigger feels loose or does not always start the unit
Power Switch / Trigger Wear
Symptom
Cordless vacuum has very weak suction but motor sounds normal
Airflow Restriction / Filter Clogging
Symptom
Cordless vacuum is unusually hot to the touch around the motor or battery area
Thermal Overload / Inadequate Cooling
Symptom
Cordless vacuum leaves fine dust on hard floors, especially along edges
Hard Floor Nozzle Inefficiency
Symptom
Cordless vacuum leaves visible dust and debris on carpet despite normal suction sound
Poor Pickup / Brush Inefficiency
Symptom
Cordless vacuum LED headlight on nozzle flickers or is dim
Nozzle LED Power Issue
Symptom
Cordless vacuum motor makes loud whining or grinding noise during use
Motor Bearing Wear / Fan Damage
Symptom
Cordless vacuum produces a high-pitched whistling noise during use
Air Leak / Seal Failure
Symptom
Cordless vacuum runs for only a few minutes then stops, even after full charge
Battery Capacity Degradation
Symptom
Cordless vacuum turns off intermittently when moved or tilted
Intermittent Power Connection
Symptom
Cordless vacuum will not turn on at all, no lights or response
No Power / Dead Unit
Symptom
Mini turbo brush (pet hair tool) stops spinning or is very slow
Mini Brush Turbine / Motor Jam
Symptom
Motorized floor nozzle makes rattling or grinding noise, but handheld unit is quiet
Brush Roll / Nozzle Gear Damage
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Cordless vacuum will not turn on, battery icon flashes once then turns off
|
Battery Pack Protection Trip / Undervoltage Lockout | View Details |
| E10 |
Cordless vacuum shows E10 and runs only for a few seconds before shutting off
|
Battery Capacity / Cell Imbalance Error | View Details |
| E11 |
Cordless vacuum shows E11 and the handheld unit will not detect the extension tube or floor nozzle
|
Accessory Detection / Hall Sensor Fault | View Details |
| E12 |
Cordless vacuum shows E12 and suction motor does not start, but lights and display work
|
Motor Drive Circuit Fault | View Details |
| E13 |
Cordless vacuum shows E13 and the unit randomly restarts or shuts off when moved
|
Internal Connection / Shock Sensor Fault | View Details |
| E14 |
Cordless vacuum shows E14 and the display or indicator LEDs flicker or do not show battery level correctly
|
Display / LED Driver Fault | View Details |
| E15 |
Cordless vacuum shows E15 and the unit will not power on after a drop or impact
|
Impact / Safety Lockout | View Details |
| E2 |
Cordless vacuum stops shortly after starting, battery icon full but unit shuts down with E2
|
Battery Overcurrent / Short-Circuit Protection | View Details |
| E3 |
Cordless vacuum shows E3 and will not start; sometimes starts then stops within seconds
|
Motor Overheating Protection | View Details |
| E4 |
Cordless vacuum displays E4 and the motorized floor nozzle does not spin
|
Brush Motor Overload / Stall Detection | View Details |
| E5 |
Cordless vacuum shows E5 and shuts down when switching to Turbo/Max mode
|
High-Current Mode Overload / Turbo Mode Fault | View Details |
| E6 |
Cordless vacuum shows E6 and will not charge on the dock
|
Charging Fault / Charger Communication Error | View Details |
| E7 |
Cordless vacuum displays E7 and the LED headlight on the floor nozzle does not work
|
Accessory Communication / LED Circuit Fault | View Details |
| E8 |
Cordless vacuum shows E8 and suction is very weak even with clean bin
|
Airflow Sensor Fault / Blocked Air Path Detection | View Details |
| E9 |
Cordless vacuum beeps and shows E9; unit will not start after being stored in a cold or hot environment
|
Battery Temperature Out of Range | View Details |
| – |
Brush roll in floor nozzle does not spin, but suction is present
|
Brush Drive Failure | View Details |
| – |
Cordless vacuum accessories (crevice tool, mini turbo brush) lose suction or fall off easily
|
Accessory Fit / Seal Wear | View Details |
| – |
Cordless vacuum battery indicator shows full but runtime is inconsistent
|
Battery Gauge Calibration Error | View Details |
| – |
Cordless vacuum cannot stand properly on its charging stand or wall mount
|
Docking / Mounting Misalignment | View Details |
| – |
Cordless vacuum dust container does not latch properly and may fall off
|
Dust Bin Latch Failure | View Details |
| – |
Cordless vacuum dust container door opens by itself during use, spilling debris
|
Bottom Flap Latch Wear | View Details |
| – |
Cordless vacuum emits a burning smell during or after use
|
Overheating / Electrical Insulation Breakdown | View Details |
| – |
Cordless vacuum emits a musty or unpleasant odor from exhaust
|
Contaminated Filters / Dust Bin | View Details |
| – |
Cordless vacuum extension tube will not lock into place or detaches easily
|
Tube Locking Mechanism Failure | View Details |
| – |
Cordless vacuum handle or trigger feels loose or does not always start the unit
|
Power Switch / Trigger Wear | View Details |
| – |
Cordless vacuum has very weak suction but motor sounds normal
|
Airflow Restriction / Filter Clogging | View Details |
| – |
Cordless vacuum is unusually hot to the touch around the motor or battery area
|
Thermal Overload / Inadequate Cooling | View Details |
| – |
Cordless vacuum leaves fine dust on hard floors, especially along edges
|
Hard Floor Nozzle Inefficiency | View Details |
| – |
Cordless vacuum leaves visible dust and debris on carpet despite normal suction sound
|
Poor Pickup / Brush Inefficiency | View Details |
| – |
Cordless vacuum LED headlight on nozzle flickers or is dim
|
Nozzle LED Power Issue | View Details |
| – |
Cordless vacuum motor makes loud whining or grinding noise during use
|
Motor Bearing Wear / Fan Damage | View Details |
| – |
Cordless vacuum produces a high-pitched whistling noise during use
|
Air Leak / Seal Failure | View Details |
| – |
Cordless vacuum runs for only a few minutes then stops, even after full charge
|
Battery Capacity Degradation | View Details |
| – |
Cordless vacuum turns off intermittently when moved or tilted
|
Intermittent Power Connection | View Details |
| – |
Cordless vacuum will not turn on at all, no lights or response
|
No Power / Dead Unit | View Details |
| – |
Mini turbo brush (pet hair tool) stops spinning or is very slow
|
Mini Brush Turbine / Motor Jam | View Details |
| – |
Motorized floor nozzle makes rattling or grinding noise, but handheld unit is quiet
|
Brush Roll / Nozzle Gear Damage | View Details |
No matching codes found
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