Vacuum cannot stand properly in the charging station or keeps falling out of the dock.

Safety first: Ensure the wall mount is securely fixed to the wall with appropriate anchors before placing the vacuum.

• Step 1 – Verify correct dock: Confirm that the charging station or wall mount is the correct model for your Severin cordless vacuum.
• Step 2 – Check wall mount alignment: Use a spirit level to ensure the wall mount is installed straight. Reinstall if necessary.
• Step 3 – Inspect hooks and latches: Examine the hooks on the dock and the mating parts on the vacuum for wear or damage. Replace if broken.
• Step 4 – Seat vacuum correctly: Place the vacuum into the dock following the manual's instructions, ensuring it slides fully into place and engages the latch.
• Step 5 – Replace damaged dock: If the vacuum still does not sit securely, replace the docking station or wall mount.