Cordless Shark vacuum runs but the brushroll does not spin; no brush indicator lights or they remain off

Safety first: Remove the battery before working on the floor nozzle.

• 1. Confirm brush mode is ON: Ensure the vacuum is set to carpet/brush mode according to your model's controls.
• 2. Inspect brushroll for obstructions: Remove hair and debris from the brushroll. Try spinning it by hand; it should move freely.
• 3. Listen for motor noise: With the nozzle attached and battery installed, run the vacuum and listen near the nozzle. If you hear the brush motor humming but the brush does not turn, the belt or gear may be broken.
• 4. Check wiring at nozzle connector: Inspect the electrical connector between wand and nozzle for bent pins or damage.
• 5. Replace nozzle or brush motor assembly: Most Shark cordless nozzles are serviced as a complete assembly. Replace the motorized floor nozzle if the brush motor or belt has failed.