E11
Hansa Door Lock / Door Switch Error

Dishwasher displays E11 and may not start the wash cycle; sometimes associated with door not recognized as closed.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Faulty door lock microswitch, Misaligned door latch, Broken latch hook on door, Damaged wiring to door switch

How to Fix / Troubleshooting

Safety first: Unplug the dishwasher before working on the door assembly.

  • Check door closure: Ensure the door closes firmly and latches with a clear click. If the door feels loose or springy, the latch may be misaligned.
  • Inspect latch hook: Open the door and inspect the metal or plastic hook at the top edge. If bent or broken, it must be replaced.
  • Adjust strike plate: On built-in models, the strike plate on the cabinet frame can sometimes shift. Loosen its screws slightly, adjust so the door closes more firmly, and retighten.
  • Access door lock: Remove the inner door panel screws to expose the door lock assembly. Check the microswitch and wiring connectors for damage or burning.

If the switch does not click reliably or tests open-circuit when pressed, replace the door lock assembly. Persistent E11 after replacement may indicate a control board fault.

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Repair Difficulty

Medium 3/5

Required Part

Door Lock Assembly
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