New World Condensate Leak / Drainage Fault

Dryer leaks water onto the floor (condenser or heat pump models).

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Blocked condensate pump or sump, Cracked or disconnected drain hose, Overfilled or mis-seated water tank, Damaged condenser seals

How to Fix / Troubleshooting

Safety first: Unplug the dryer before removing panels or handling water.

  • Check water tank: Ensure the condensate tank is not overfilled and is seated correctly. Empty and clean it.
  • Inspect sump and pump: Remove the lower front panel to access the sump and pump. Clear any lint or debris blocking the sump or pump inlet.
  • Check hoses: Inspect internal drain hoses for cracks, splits, or disconnections. Refit or replace as needed.
  • Condenser seals: Remove the condenser unit and inspect the surrounding seals. Replace damaged seals to prevent leaks.
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Repair Difficulty

Medium 3/5

Required Part

Condensate Drain Hose
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