Charger cannot be added or claimed in the Easee app during setup

Note: This is a software/onboarding issue rather than a hardware defect.

• 1. Verify identifiers: Double-check the charger serial number and any pairing code printed on the unit or documentation.
• 2. Update app: Ensure you are using the latest version of the Easee app.
• 3. Improve connectivity: Stand near the charger with good mobile data or WiFi while pairing.
• 4. Check ownership: If the charger was previously installed, it may be linked to another account. Request a transfer or reset from the previous owner or Easee support.
• 5. Factory reset (installer only): Perform a factory reset to clear previous ownership and retry commissioning.