Cellular Error
Easee Cellular Modem Connectivity Failure

Easee charger cannot connect via built-in cellular modem; app shows offline when WiFi is not used.

Advertisements

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Advertisements

Possible Causes

Poor mobile network coverage at installation site, Expired or deactivated embedded SIM, Faulty cellular modem module, Antenna damage or disconnection

How to Fix / Troubleshooting

Note: Cellular connectivity is primarily for remote management; charging may still work locally.

  • 1. Check coverage: Use a mobile phone with the same network provider (if known) at the charger location to verify signal strength.
  • 2. Inspect antenna: If the charger uses an external or internal antenna connection, ensure it is securely attached and not damaged.
  • 3. Reboot the charger: Power-cycle the charger to force the modem to re-register on the network.
  • 4. Switch to WiFi: If cellular coverage is poor, configure the charger to use WiFi instead for reliable connectivity.
  • 5. Contact support: If coverage is good but the modem never connects, the embedded SIM or modem module may be defective and require replacement.
Advertisements

Repair Difficulty

Medium 3/5

Required Part

Easee cellular modem module
Check Price on Amazon

We may earn a commission from links on this page.

Advertisements