Vehicle reports "charging error" but charger shows normal status

Note: When the EV reports an error but the charger does not, the root cause is often in the vehicle.

• 1. Try another charger: Charge the vehicle at a different public or home charger to see if the error repeats.
• 2. Try another vehicle: Connect a different EV to the Easee charger to confirm it operates normally.
• 3. Update vehicle firmware: Check with the vehicle manufacturer for any charging-related software updates.
• 4. Inspect cable and connectors: Ensure all pins are clean and undamaged.
• 5. Provide logs to dealer: Export charger logs (if available) and share them with the vehicle dealer for diagnosis.