Charging is very slow compared to expected rate; vehicle shows low kW even though charger is rated higher.

Safety: No immediate high-voltage work is required, but any wiring changes must be done with power off by a qualified person.

• Check app settings: In the Emporia app, confirm the maximum current setting for the charger. Increase it up to the safe limit for your circuit (80% of breaker rating).
• Review load management: If using Emporia CT-based load management, check whether the system is actively throttling the charger due to high household load.
• Verify vehicle settings: Some EVs allow limiting charge current in the car’s menu. Ensure it is not set to a reduced level.
• Measure voltage under load (electrician): Excessive voltage drop due to long runs or undersized wire can cause the vehicle to reduce current. Upgrade wiring if necessary.
• If all settings are correct and wiring is adequate: The charger should deliver full rated current; if it does not, the internal current sensor or control board may be faulty and require replacement.