Charger shows E12; app may indicate 'Cloud communication error' or 'Server unreachable'; local charging works but remote control/scheduling fails.

Safety: No high-voltage work is needed for this issue.

• Check internet access: Confirm other devices on the same network can reach the internet.
• Restart network equipment: Power cycle your modem and router. Wait until internet is fully restored.
• Check Emporia status: Visit Emporia’s support site or status page (if available) to see if there is a known cloud outage.
• Update firmware: When connectivity is partially restored, use the Emporia app to check for and install any available firmware updates for the charger.
• If E12 persists only on this charger: Perform a factory reset according to the Emporia manual, then re-add the charger to your account. If still failing, the network firmware on the control board may be corrupted and the board may need replacement.