User receives mild shock or tingling when touching the vehicle or charger during or after charging.

Critical safety warning: Stop using the charger immediately. Turn off the breaker. Do not touch the charger or vehicle until a qualified electrician has inspected the system.

• Verify grounding (electrician): Confirm that the Emporia charger’s ground conductor is properly connected at both the charger terminal block and the service panel ground bar.
• Inspect for insulation damage: Check the J1772 cable and internal wiring for cuts, abrasions, or melted insulation.
• Test GFCI function: The charger’s internal GFCI should trip under leakage conditions. If it does not, the control board may be defective.
• Correct any wiring errors: Ensure there is no shared neutral/ground misuse and that the circuit is wired per Emporia’s installation manual.
• Replace damaged components: If leakage is traced to the cable or internal wiring, replace the affected parts. If GFCI circuitry is faulty, replace the control board.