Charger powers on (LEDs lit) but will not start charging; vehicle shows ‘charging not possible’ with no specific error code on the charger.

Safety first: Do not attempt to bypass safety interlocks or open the enclosure if unqualified.

Steps to try:

• Check status LED: Refer to the Hager manual for LED meanings (e.g. ready, locked, fault). Ensure the charger is in ‘ready’ state.
• Verify authorisation: If RFID is enabled, present a known authorised card. If using an app, ensure you are logged in and have permission to start charging.
• Check schedules: In the Hager app, verify that no schedule is currently blocking charging and that the charger is not set to ‘off‑peak only’ outside of allowed times.
• Review load management: If part of a managed system, confirm that the load controller is not limiting the charger to 0 A due to house load.
• If still not starting: A technician should test the start input, RFID reader, and communication with the main board, replacing the user interface or RFID module if defective.