Hager
User Interface / Keypad Failure
Charger’s front panel buttons or touch controls do not respond, but LEDs are on and the charger may still charge via app or RFID.
Advertisements
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Advertisements
Possible Causes
Faulty front panel keypad or touch sensor, Damaged ribbon cable between UI and main board, Moisture ingress into front panel, Firmware bug affecting UI scanning
How to Fix / Troubleshooting
Safety first: Do not pry off the front panel while the unit is powered.
Steps to try:
- Use alternative control: If possible, start and stop charging via the Hager app or RFID to maintain functionality.
- Reboot and update: Power‑cycle the charger and install any available firmware updates.
- Technician inspection: A technician should remove the front cover, inspect the keypad/touch board and ribbon cable, and check for moisture or corrosion.
- Replace UI board: If the keypad or touch sensor is defective, replace the user interface board or front panel assembly.
Advertisements
Repair Difficulty
Medium
3/5
Required Part
User Interface Board
Check Price on Amazon
We may earn a commission from links on this page.
Advertisements