Hager Stuck Cable Locking Mechanism

Vehicle reports ‘charging cable locked’ or ‘unable to release cable’ when connected to the Hager charger; plug cannot be removed.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed mechanical lock actuator in charger socket, Loss of power during unlock sequence, Debris obstructing locking pin, Firmware bug leaving lock engaged

How to Fix / Troubleshooting

Safety first: Do not pull excessively on the cable; this can damage the socket and wiring.

Steps to try:

  • Stop charging: Use the vehicle or app to stop the charging session and wait 30–60 seconds for the lock to release.
  • Power-cycle: Turn OFF the charger’s breaker for 30 seconds, then ON. Some models will perform an unlock cycle at boot.
  • Check vehicle lock state: Some vehicles keep the cable locked when the car is locked. Unlock the car and try again.
  • If still stuck: Contact a Hager‑authorised technician. They may need to manually release the lock from inside the charger and replace the locking actuator or socket module.
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Repair Difficulty

Hard 4/5

Required Part

Type 2 Socket Locking Actuator
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