E20
Heidelberg Emergency Stop / External Input Fault

Charger shows E20, external release button or emergency stop is indicated as active, charging cannot start.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Engaged emergency stop button, Stuck external release switch, Broken wiring to digital input, Faulty digital input circuit on main board

How to Fix / Troubleshooting

Safety first: Emergency stop circuits are safety‑critical. Do not bypass them. Isolate mains before wiring work.

  • 1. Check external devices:
    • Locate any emergency stop button or external release switch connected to the charger.
    • Ensure the E‑stop is reset (twist or pull as designed).
  • 2. Inspect wiring:
    • Open the charger and find the digital input terminals for E‑stop/release.
    • Check for loose wires, corrosion, or damage.
  • 3. Test input behavior:
    • Temporarily disconnect the external switch wiring and install a proper test link as described in the Heidelberg manual.
    • Power up and see if E20 clears (for testing only).
  • 4. Replace faulty switch:
    • If the external switch is mechanically stuck or intermittent, replace it with a compatible safety‑rated device.
  • 5. Main board input fault:
    • If E20 persists with known‑good wiring and switch, the digital input circuit on the main control board may be defective and require board replacement.
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Repair Difficulty

Medium 3/5

Required Part

External Emergency Stop Switch
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