Charger displays E13 and refuses to start charging when scheduled or controlled by smart features.

Safety warning: This is a communication issue; electrical safety is usually unaffected. Do not open live equipment.

• 1. Test basic charging: Disable smart scheduling in the app and attempt a manual start. If manual charging works, the issue is limited to backend communication.
• 2. Check internet access: Ensure your home internet is online and stable. Reboot the router if necessary.
• 3. Verify OCPP settings: In the Land Rover charger app or installer menu, confirm the OCPP server address, port, and credentials are correct.
• 4. Check firewall/router: Ensure outbound ports required by the charger (refer to manual) are not blocked by your router or firewall.
• 5. Power-cycle charger: Turn off the breaker for 2–3 minutes, then restore power and allow several minutes for reconnection.
• 6. If E13 persists: Contact Land Rover support to verify backend status. If the backend is healthy, a communication processor or firmware fault may require professional service.