Charger’s Wi‑Fi/app shows it is offline or unreachable, but local charging still works normally.

Safety first: No high-voltage work is required. Do not open the unit unless directed by Leviton support.

Steps:

• 1. Check router: Confirm internet access and that the Wi‑Fi network is functioning.
• 2. Verify credentials: If you changed your Wi‑Fi name or password, reconfigure the charger via the Leviton app.
• 3. Improve signal: Move the router closer, add a Wi‑Fi extender, or reduce obstructions between router and charger.
• 4. Reboot devices: Power cycle both the router and the EVSE.
• 5. If still offline: The internal Wi‑Fi module may be faulty and require replacement.