Charger powers on and shows normal screen, but EV does not start charging and vehicle reports “No power” or “Charging station error” with no code on charger.

Safety warning: Do not attempt to bend pins with metal tools; this can cause arcing and damage.

• Reseat connector: Unplug and firmly reinsert the J1772 connector until it clicks. Hold it steady for a few seconds while the EV attempts handshake.
• Clean contacts: Use a dry, soft brush or compressed air to remove dust from the J1772 plug and the vehicle inlet. Do not spray liquids.
• Try another EVSE or EV: Test your MUSTART charger with another vehicle, and test your vehicle on another EVSE if possible. This helps isolate whether the issue is with the charger or the car.
• Firmware updates: Check with your EV manufacturer for any charging system firmware updates that improve compatibility with third‑party EVSEs.