Charger completely dead – no LEDs, no response in app, vehicle does not detect connection.

Safety first: Always verify the circuit is de-energized before opening the charger.

• Check upstream protection: Inspect the dedicated breaker and any RCD/RCBO feeding the NewMotion charger. Reset once if tripped and observe if it holds.
• Verify supply voltage: Using a multimeter (qualified persons only), confirm correct voltage is present at the charger’s input terminals.
• Inspect terminal block: With power off, tighten all line, neutral, and earth connections. Look for loose or pulled-out conductors.
• Internal fuse: Some models include an internal low-voltage fuse on the main PCB. Check and replace with the exact type and rating if blown.
• PCB power supply: If supply is present and fuses are intact but the unit remains dead, the auxiliary power supply on the main PCB has likely failed and the board must be replaced.