Charger frequently disconnects from Wi-Fi or mobile network; app shows charger offline intermittently.

Safety first: Network troubleshooting is low risk but avoid opening the unit while powered unless necessary.

• Check signal strength: Use a smartphone at the charger location to measure Wi-Fi signal. If weak, move the router or add a repeater.
• Change Wi-Fi channel: Reduce interference by selecting a less congested channel on your router.
• Prefer wired: If possible, connect the NewMotion charger via Ethernet for maximum reliability.
• Inspect antenna: On models with external or internal antennas, ensure the antenna cable is intact and properly connected (power off before opening).
• Module replacement: If connectivity issues persist despite strong signal and correct configuration, replace the internal Wi-Fi/cellular module.