Charger powers on but vehicle will not start charging; LED ring stays blue or green, no error code shown.

Safety first: Do not open the charger unless necessary; many issues are configuration-related.

• Check app status: In the NewMotion app, see if the charger is waiting for RFID authentication, a scheduled start time, or a smart charging window.
• Try manual start: Present an authorized RFID card (if required) and confirm the LED ring changes to charging color when the vehicle is connected.
• Disable schedules: Temporarily disable any charging schedules or smart charging features and test again.
• Test another vehicle/cable: Connect a different EV and/or cable to rule out vehicle-side issues.
• Installer settings: In the installer portal, verify that the supply type and max current are correctly set and that the charger is not in a derated or disabled mode.
• Hardware check: If all configuration is correct and multiple vehicles fail to start, inspect CP/PP wiring and the Type 2 socket or tethered cable for damage.