Charger starts charging but frequently stops and restarts; vehicle repeatedly connects and disconnects.

Safety first: Frequent interruptions may indicate a safety issue; investigate before continued use.

• Check event logs: In the NewMotion app or portal, review recent events for hidden error codes (e.g., ground fault, undervoltage).
• Inspect connector: Examine the Type 2 socket and vehicle plug for wear, dirt, or burn marks. Clean contacts with appropriate contact cleaner.
• Wiggle test: While charging (no exposed live parts), gently move the cable near the socket. If charging drops out, suspect a loose connection in the socket or cable.
• Internal wiring: With power off, tighten all load-side terminals from the contactor to the socket or tethered cable.
• Check load balancing: If dynamic load management is enabled, verify that the external meter is working correctly and that limits are not oscillating.
• Replace worn parts: Replace a worn Type 2 socket module or tethered cable if contact reliability is poor.