Charging session stops immediately after plugging in; app or portal shows E002 and LED ring flashes red.

Safety first: Do not repeatedly reset a device that is tripping on ground fault. This may indicate a real safety issue.

• Inspect the cable and plug: Disconnect the vehicle. Check the NewMotion charging cable and Type 2 connector for cracks, burn marks, or moisture. Dry the connector thoroughly if wet.
• Check for external RCD trip: Inspect the upstream distribution board. If the house RCD/RCBO has tripped, reset it once. If it trips again when starting a charge, stop and investigate further.
• Try another vehicle: If possible, test the charger with a different EV. If E002 only occurs with one vehicle, the fault may be on the vehicle side.
• Visual inspection inside unit: After isolating power, open the charger and inspect the RCD/RCM sensor ring and associated wiring for signs of moisture, corrosion, or damage.
• Dry and reseal: If moisture is present, carefully dry the interior, check the door gasket and cable gland seals, and reassemble. Do not use the unit until fully dry.
• Component replacement: If E002 persists and no external cause is found, the internal RCD module or control PCB may be faulty and should be replaced by a qualified technician.

Do not bypass safety: Never bypass or short the RCD/RCM sensor. This is a critical safety component.