Charger displays E010; LED ring flashes red and white; app notes RFID reader error – authentication not possible.

Safety first: Turn off power before removing the front cover where the RFID antenna is located.

• Check configuration: In the NewMotion app or web portal, verify that RFID authentication is enabled and that valid charge cards are assigned to the charger.
• Test multiple cards: Try several known-good RFID cards or fobs. If none are recognized and E010 is present, suspect hardware.
• Inspect RFID module: With power isolated, remove the front cover and locate the RFID reader PCB and antenna coil. Ensure the flat cable or connector to the main PCB is firmly seated.
• Look for physical damage: Check the antenna area for cracks, water ingress, or impact damage to the front panel.
• Dry and reseal: If moisture is present, dry the area thoroughly and check the enclosure gasket. Replace the gasket if compromised.
• Replace RFID module: If connections are good but E010 persists, replace the RFID reader module/antenna assembly as a unit.