Charger shows E011; LED ring is red; app indicates lock actuator error – connector lock jammed.

Safety first: Isolate power before working on the locking mechanism.

• Check for foreign objects: Inspect the Type 2 socket for debris or damage around the locking slot. Remove any obstruction carefully.
• Manual release: Some NewMotion models have a manual lock release accessible from inside the housing. Use it to free a stuck plug if necessary (consult the installation manual).
• Inspect lock assembly: With the cover removed, locate the locking solenoid/motor assembly on the socket. Check for broken plastic parts, misalignment, or corrosion.
• Test movement: Gently move the lock pin by hand (with power off) to ensure it slides freely. Lubricate lightly with a plastic-safe lubricant if stiff.
• Check wiring and sensor: Verify the lock actuator connector and any position sensor wiring are secure on the main PCB.
• Replace lock assembly: If the actuator coil is open or the mechanism is damaged, replace the complete lock assembly or socket module.