E018
NewMotion
EVSE–EV Communication Timeout
Charger reports E018; LED ring flashes red and green; app indicates EV communication error – vehicle not responding.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Vehicle not supporting requested mode, Faulty CP/PP signaling, Incompatible firmware behavior, Damaged Type 2 socket or cable pins
How to Fix / Troubleshooting
Safety first: Do not attempt to modify vehicle-side connectors.
- Try another vehicle: Connect a different EV to determine whether the issue is charger-side or vehicle-side.
- Inspect connector pins: Check both the charger’s Type 2 socket and the vehicle inlet for bent, recessed, or contaminated pins. Clean gently if needed.
- Check CP/PP errors: If E007 or E008 also appear in logs, resolve those pilot issues first, as they can cause E018.
- Firmware update: Ensure the charger firmware is up to date via the NewMotion portal, as compatibility improvements are often included.
- Reset charger and vehicle: Power cycle the charger and reboot the vehicle (lock/wait/unlock) before retesting.
- Hardware replacement: If E018 persists with multiple vehicles and cables, suspect the Type 2 socket module or main PCB and replace as per service procedures.
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Repair Difficulty
Medium
3/5
Required Part
Type 2 Socket Module / Main Control PCB
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