Charger shows E019; LED ring is red; app indicates configuration error – invalid settings.

Safety first: Configuration changes should be made by an installer familiar with local electrical codes.

• Review settings: Log into the NewMotion installer portal or app and review all configuration parameters: supply type, max current, load balancing, authentication mode.
• Reset to defaults: Apply a factory default configuration (if available) and then re-enter the correct installation parameters.
• Check firmware: Update the charger firmware to the latest version to ensure configuration compatibility.
• Re-save configuration: Make a minor change, save, then change back and save again to force a fresh write to non-volatile memory.
• PCB memory fault: If E019 persists and configuration cannot be saved, the non-volatile memory on the main PCB may be defective, requiring board replacement.