Vehicle reports reduced charging power or only charges at a very low current, even though charger is rated higher.

Safety first: Do not increase current beyond what the installation can safely support.

• Check app limits: In the NewMotion app/portal, verify the maximum current setting and any smart charging or load balancing limits.
• Review installation data: Confirm the supply cable size and breaker rating. The charger may be correctly limiting current to protect the installation.
• Monitor temperature: If the charger is hot, it may be automatically derating. Improve ventilation or shade if installed in direct sun.
• Test without load balancing: Temporarily disable external load balancing to see if full current is restored (if safe to do so).
• Firmware and logs: Check for any thermal or supply-related events in logs that explain the derating.