Rivian charger cannot be discovered or added in the Rivian app, though it appears powered

Safety first: No need to open the unit for basic pairing issues.

• Step 1 – Update app: Ensure the Rivian app is updated to the latest version.
• Step 2 – Proximity: Stand close to the charger during initial setup to ensure strong Bluetooth signal.
• Step 3 – Reset charger network: Use the physical reset button or sequence (per manual) to clear previous pairing and network settings.
• Step 4 – Account check: Confirm the charger is not already registered to another Rivian account; if it is, it must be removed there first.

If the charger never appears in discovery mode, the internal communication module or firmware may be faulty and require service.