Splitvolt EV charger shows E09 and will not start charging; sometimes appears after the unit has been dropped or physically impacted.

Safety first: If the charger has been dropped or hit, internal insulation or clearances may be compromised. Do not open the case while connected to power.

• Power reset: Turn off the breaker for 2–3 minutes, then restore power and check if E09 clears.
• Check mounting and strain: Ensure the Splitvolt charger is securely mounted and that the cable is not pulling excessively on the housing, which can stress internal connectors.
• Look for external damage: Cracks in the housing, rattling sounds when gently moved, or loose mounting indicate possible internal damage. Discontinue use.
• Firmware update (if supported): If your Splitvolt model supports firmware updates via app or USB, follow manufacturer instructions to reload or update firmware, which can clear some self-test errors.
• Contact support: Persistent E09 usually requires internal diagnostics, reseating of harnesses, or board replacement by a qualified technician.