E12
Zencar Vehicle Diode / Pilot Line Short Detection

Charger displays E12; unit may start then immediately stop charging.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Short between pilot and ground in cable, Failed diode in vehicle inlet, Water ingress in connector causing pilot short, Faulty pilot sensing circuit

How to Fix / Troubleshooting

Safety first: Turn off power before inspecting the connector or cable.

  • Test with another vehicle: If possible, connect the Zencar charger to a different EV. If E12 only occurs with one vehicle, the issue may be in that vehicle's inlet.
  • Inspect connector for moisture: Look for condensation or water inside the J1772/Type 2 connector. Dry thoroughly and use contact cleaner if needed.
  • Check cable for damage: Examine the cable for cuts or crushing that could short the pilot conductor to ground. Replace the output charging cable assembly if damage is found.
  • Inspect pilot wiring on board: With power OFF, verify the pilot wire is not pinched or contacting the chassis inside the charger.
  • If E12 persists with multiple vehicles: The pilot sensing circuit on the main control PCB may be defective and require replacement.
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Repair Difficulty

Hard 4/5

Required Part

Output Charging Cable Assembly
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