Ice forms on the floor of the freezer compartment, especially near the door.

Safety first: Unplug the freezer before defrosting or working near electrical parts.

Defrost and inspect:

• Turn off the freezer and allow all ice on the floor to melt.
• Remove drawers and inspect the drain trough and drain hole at the back.

Clear drain:

• Flush the drain hole with warm water until it flows freely.
• Check the drain tube from the rear and clear any obstructions.

Check door seal and level:

• Inspect and test the door gasket; repair or replace if leaking.
• Level the cabinet so water flows toward the rear drain.

Test: Restart the freezer and monitor for recurrence over the next week.