Freezer baskets or drawers are difficult to slide, jam, or freeze in place.

Safety first: Unplug the freezer before defrosting or removing drawers.

Step-by-step checks:

• 1. Remove drawers: Take out all baskets or drawers and inspect the tracks for ice or debris.
• 2. Defrost tracks: Allow ice to melt naturally or use warm water on a cloth to speed up melting. Do not use sharp tools.
• 3. Inspect rails: Check plastic rails for warping or cracks. Replace damaged rails with Gram-compatible parts.
• 4. Reinstall correctly: Ensure drawers are seated properly in their tracks and not overloaded.

When to call a technician: If cabinet-mounted rails are broken or loose, a technician may be needed to replace or resecure them.