Water pooling at the bottom of the freezer compartment or leaking onto the floor in front of the unit.

Safety first: Unplug the freezer before working inside. Use towels to absorb water and prevent slipping.

Step-by-step checks:

• 1. Locate drain: In no-frost Gram freezers, the defrost drain is usually at the bottom of the evaporator compartment behind the rear interior panel.
• 2. Clear ice: Remove the rear panel and gently melt any ice around the drain hole using warm (not boiling) water or a hair dryer on low, keeping electrical parts dry.
• 3. Flush drain tube: Use a turkey baster or syringe to flush warm water through the drain hole until it flows freely into the external drain pan above the compressor.
• 4. Check external drain pan: From the rear, inspect the drain pan for cracks or misalignment. Ensure it is properly positioned to catch water.
• 5. Reassemble and monitor: Refit panels and monitor for further leaks over the next few days.

When to call a technician: If the drain repeatedly freezes or if you suspect a cabinet liner crack, contact a service technician for further inspection.