Freezer not cooling at all; interior is at room temperature, light may work but there is no cold air.

Safety first: Unplug the freezer before accessing the compressor or rear components. Sealed system work must be done by a licensed technician.

• Check basic power: Confirm the outlet has power and the plug is fully inserted. Verify any wall switch or breaker is on.
• Listen for compressor and fans: With the unit plugged in, listen at the back. If you hear no humming or clicking, the compressor may not be receiving power.
• Inspect compressor area: Remove the rear lower cover. Look for obvious burnt components on the start relay or wiring.
• Replace start device (DIY level): If the compressor is cool and the start relay shows signs of failure, replacing the start relay/PTC and overload with the correct Hotpoint-Ariston parts is often effective.
• Call a technician if: The compressor is very hot, hums then clicks off, or runs but there is still no cooling after several hours. This suggests a sealed system issue (compressor or refrigerant) that requires professional tools and certification.