Freezer runs but does not get cold enough; temperature stays above -12°C and food softens over time.

Safety first: Unplug the freezer before cleaning coils or touching fans. Avoid bending refrigerant tubing.

• Clean condenser: Pull the unit away from the wall. Use a soft brush and vacuum to remove dust from the condenser coils or rear grid.
• Check condenser fan: If your Hotpoint-Ariston model has a fan near the compressor, ensure it spins freely and runs when the compressor is on. Replace the fan motor if it does not run.
• Inspect door gasket: Close the door on a sheet of paper and pull it out. If it slides easily, the gasket may not be sealing. Replace the gasket if worn or deformed.
• Check room temperature: Ensure the freezer is not installed in a very hot or unventilated space, which can reduce performance.
• Professional diagnosis: If all above are correct and cooling is still weak, a sealed system issue (low refrigerant, restricted capillary, weak compressor) is likely and requires a refrigeration technician.